Cookie policy

Last updated: 2 October 2026

This policy explains how naturelo.co.uk uses cookies and similar technologies, such as pixels, tags and local storage. We call them all "cookies".

Our website is run by Whole Food Health Ltd, trading as NATURELO United Kingdom, company number 10973408, registered office 20-22 Wenlock Road, London, N1 7GU.

Your choices

When you first visit from the UK, a banner asks for your consent before we use any cookies that are not strictly necessary. You can accept all, reject all, or manage your preferences by category. Analytics and marketing cookies stay switched off unless you say yes.

You can change your mind at any time by clicking "Cookie preferences" in the footer of any page.

You can also delete or block cookies in your browser settings. If you block strictly necessary cookies, the basket and checkout will not work.

The cookies we use

Cookie names and durations are set by the providers and can change. This list was checked against the live site on 2 October 2026.

Strictly necessary (always on)

These make the website work: the basket, checkout, security, and remembering your cookie choices.

Provider Cookies What they do How long
Shopify _shopify_essential, shopify_client_id Runs the shop, keeps your session secure and remembers your cookie choices Up to 1 year
Shopify cart, cart_currency Remembers what is in your basket About 3 months
Shopify localization Remembers your country 1 year
Shop Pay (shop.app) _shop_app_essential Lets you sign in and pay with Shop 1 year
Cloudflare Security check cookies Protects the site from automated attacks Session to 1 year

Our subscription provider, Seal Subscriptions, also loads a small script on our pages. In our checks it did not set cookies of its own.

Analytics (only with your consent)

These help us understand how people use the website so we can improve it.

Provider Cookies What they do How long
Shopify _shopify_analytics Shopify's own store analytics 1 year
Google Analytics _ga, and cookies beginning _ga_ Counts visits and shows which pages are used Up to 2 years
Microsoft Clarity _clck, _clsk, and cookies on clarity.ms and bing.com (CLID, MUID, MR, SM, ANONCHK, SRM_B) Shows us how pages are used, such as where people scroll and tap. Form fields, account pages and the routine quiz are masked 1 day to 13 months
Judge.me No cookies seen in our checks Measures how our customer reviews are used Not applicable

Marketing (only with your consent)

These measure whether our advertising works, show our ads to people who have visited our site, and personalise our emails.

Provider Cookies What they do How long
Shopify _shopify_marketing Shopify marketing measurement 1 year
Google Ads _gcl_au, and cookies on google.com and doubleclick.net Measures ad clicks and purchases About 3 months
Meta (Facebook and Instagram) _fbp, _fbc Measures our Facebook and Instagram ads and shows them to people who have visited our site About 3 months
TikTok _ttp, _tt_enable_cookie Measures our TikTok ads and shows them to people who have visited our site About 13 months
Klaviyo __kla_id Links your visit to your email sign-up so we can send basket reminders About 13 months

We also keep a small amount of information in your browser's local storage, for example so the site can remember how you first arrived.

We will update this policy if the cookies we use change.

More information

For how we use personal information collected through cookies, see our Privacy policy. For general information about cookies, visit ico.org.uk. If you have a question, email support@naturelo.co.uk.