Cancellation policy

This policy covers Subscribe & Save orders on naturelo.co.uk, run by Whole Food Health Ltd, trading as NATURELO United Kingdom. It sits alongside our Terms of service and Refund policy.

Subscribe & Save

• What you get: 15% off every subscription order, delivered at the frequency you choose. Discounts on subscription and one-off orders don't combine.
• Payment: we charge your saved payment method on the day each order is prepared. We email you a few days beforehand, so you have time to make changes.
• Your price: your subscription stays at the price you started on for as long as it runs, even if our prices change.
• Making changes: you can skip, pause, swap products, change the frequency or update your details from your account at any time before an order is prepared.
• Cancelling: there's no minimum term and no fee. Cancel from your account in a couple of clicks, or email us and we'll do it for you. Any order already prepared before you cancel will still be sent.
• If a payment fails: we'll let you know and try again. If it still can't be taken, we may pause your subscription until you update your details.

Changing your mind

By law you can cancel most online orders within 14 days of receiving them. Because our products are food supplements sealed for health and hygiene reasons, this legal right ends once a bottle's seal is broken.

Our own 30-day money-back guarantee goes further: you can return a product within 30 days of it arriving, even if it's been opened, for a full refund. The guarantee applies to your first order of each product.

Contact us

You can reach us at support@naturelo.co.uk.